These terms and conditions (the “Terms and Conditions”) govern the use of https://www.thewhitbyguide.co.uk (the “Site”). This site is owned and operated by Jet Coast Ltd. This site is an e-commerce, information and service website.
By using this site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our site is the property of Jet Coast Ltd and the site's creators. This includes but is not limited to, images, text, logos, documents, products, downloadable files, and anything else that contributes to the site's composition.
Accounts
When you purchase a product via our online store, you have the option of creating an account on our site; this is optional, but it will help make future purchases faster. If you create an account with The Whitby Guide, you agree to the following:
- You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account and
- Please ensure that all personal information you provide to us through your account is up-to-date, accurate, and truthful and that you will update it if it changes.
We reserve the right to suspend or terminate your account if you use our site illegally or violate these Terms and Conditions.
Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our site.
The following goods are available on our site:
- Gifts, Artwork & Homewares.
We are legally obligated to supply goods that match the description of the good(s) you order on our site.
The following services are available on our site:
- Marketing For Businesses.
The services will be paid for in full when they are ordered.
These Terms and Conditions apply to all the goods and services displayed on our site when you access it. This includes all products listed as being out of stock. All information, descriptions, or images we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images, as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our site at your own risk.
We reserve the right to modify, reject, or cancel your order whenever necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that you are responsible for monitoring your payment instrument to verify receipt of any refund.
Third-Party Goods and Services
Our site offers goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our site. Still, we undertake testing and due diligence before listing third-party products for sale on our site.
Subscriptions
Some marketing services for businesses are sold as monthly subscriptions. Your subscription automatically renews each month until it is cancelled. Please get in touch with us at [email protected] should you wish to cancel your marketing services with us.
Payments
We accept the following payment methods on our site:
- Credit Card;
- PayPal; and
- Direct Debit.
When you provide us with your payment information, you authorise our use and access to your chosen payment instrument and authorise us to charge the amount due to this instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our site, the goods will be delivered through one of the following methods:
- Standard delivery by post. Delivery takes 3 – 7 business days, depending on the products ordered.
Delivery will occur as soon as reasonably possible, depending on the selected delivery method. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and bank holidays.
You will be required to pay delivery charges in addition to the price of the goods you purchase. We offer free shipping on specific products and promotions on shipping costs throughout the year.
You must provide us with a complete and accurate delivery address, including the recipient's name. We are not liable for the delivery of your goods to the wrong address or person due to you providing us with inaccurate or incomplete information.
For more information, please refer to our shipping and refund policy.
Collection of Reviews
To enhance our customer service, we send review invitations via email after each completed online purchase. We utilise a third-party service, Trustpilot, to collect reviews on our behalf. Additionally, we have our own system that sends emails directly from our site. You may be invited to review the goods and services you received; this is optional. By purchasing a product from our online store, you consent to receive review invitation emails for up to 12 months following your purchase. Any feedback you provide regarding our products or services may be used on our website for marketing purposes.
Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom or the European Union, you have the right to cancel your contract to purchase goods and services from us within 14 days without giving notice. The cancellation period:
- Will end 14 days from the date of purchase when you purchased a service;
- Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together;
- Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately; or
- Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time.
You must inform us of your decision to cancel within the cancellation period to exercise your right to cancel. To cancel, contact us by email at [email protected].
The right to cancel does not apply to:
- Custom or personalised goods;
- Goods that will deteriorate or expire rapidly;
Effects of Cancellation
If you cancel your contract with us and goods have already been sent to you, you must return them to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.
If you cancel your contract with us, we will reimburse you all payments we received from you under the agreement, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
We will provide the reimbursement without undue delay and no later than 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods. If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel.
We will reimburse you using the same form of payment you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement. This right to cancel and to reimbursement is not affected by any return or refund policy we may have.
Consumer Protection Law
Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Links to Other Websites
Our site contains links to third-party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.
Limitation of Liability
Our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses, including legal fees from your use of the site.
Indemnity
Except where prohibited by law, by using this site you indemnify and hold harmless our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Country of England.
Severability
Suppose at any time any of the provisions outlined in these Terms and Conditions are found to be inconsistent or invalid under applicable laws. In that case, those provisions will be deemed void and will be removed from these Terms and Conditions. The removal will not affect all other provisions, and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time to comply with the law and reflect any changes to the way we operate our site and the way we expect users to behave on our site. We will notify users by email or post a notice on our site of changes to these Terms and Conditions.
Contact Details
Please get in touch with us if you have any questions or concerns. Our contact details are as follows:
______________________________________
Email: [email protected]
You can also contact us through the contact form available on our site.
Effective Date: 16th day of June, 2025
